Approved Provider Selection Process

Shiva.com selects top businesses in designated metropolitan markets to feature as trusted vendors for a Shiva. Approved Providers consist of an elite list of ‘who's who’ of local vendors in specific categories that are recognized for excellence in delivering services or products to a Shiva home, or any home in the midst of mourning following a death. 

The program makes it easy for consumers to find qualified vendors in a designated geographic area. The vendors and service providers selected as an Approved Provider have been identified as leading businesses in its region offering quality products and dedicated customer service.

The Selection Process 

The objective for identifying and compiling Approved Providers is to establish a credible and comprehensive listing of outstanding vendors that can be used as a resource for consumers searching for service providers during a shiva. 

Shiva.com conducts an extensive and continuous evaluation process of vendors listed to ensure that all vendors continue to meet the required standards that can be relied upon to deliver quality service, products and dedicated customer service. Upon selection, Approved Providers receive a letter from shiva.com congratulating the business on its recognition for demonstrating excellence in service within its state.   The Approved Provider is featured as part of shiva.com’s exclusive Trusted Business Directory, which is the easy-to-use resource for those seeking to find proper vendors who are equipped to send food, provide service or support to family, friends and co-workers that are observing Shiva and other mourning traditions.

Shiva.com’s selection process involves three basic steps:


Step One: Establish Pool of Potential Vendors
Vendors are entered by being recommended by consumers or during shiva.com’s research process.

Recommendations
We always invite consumers and organizations to recommend the top vendors they've used and feel are qualified. Recommendations are an important part of the evaluation, but they are simply the first step in our process. It helps to get vendors on our radar for additional research and evaluation. A recommendation does not guarantee selection.  

Step Two: Internal Research 
Our team researches businesses that have demonstrated leadership in a category consisting of familiarity with shiva and mourning, along with possessing quality products and services. Many of the vendors that are identified through our research have also been recommended to us by consumers or organizations. We identify selected vendors through referrals, online sources, and print directories specifically segmenting relevant food and service providers based on categories. 

Continuous Review
Throughout the year, we encourage and receive from consumers and organizations recommendations, together with feedback on quality and customer service of both existing Approved Providers and those we should consider for inclusion. 

Step Three: Evaluation and Qualification
Our team evaluates each vendor based on several factors: category and geographic location; length of operation; reputation; experience with shiva and mourning; zagat rating; Yelp rating, reviews along with other relevant food and service platforms; businesses offering and/or menu selection; ease of use and/or ordering for customers; and other outstanding achievements. New businesses can still qualify as all evaluation factors are not weighted equally.  


Inclusion in Trusted Business Vendor Directory Publication:

The final published list of Approved Providers represents the leading businesses in designated categories. The directory is published on shiva.com in the Trusted Business Vendor Directory. All businesses selected for inclusion as an Approved Provider, can be found on shiva.com

Shiva.com Selection Process Recognized by Customers & Organizations
Consumers, religious organizations and businesses across the country appreciate the legitimacy of the shiva.com’s selection process to help qualify and make it easier during a time of need: 

This is a comprehensive, good-faith effort to build a qualified list of service providers who are familiar with the shiva process and have also demonstrated an ability to deliver quality products and services.

If you have any questions and would like with speak with us, please call: 877.788.6570 

   

APPROVED PROVIDERS

If you are an Approved Provider and would like to update your profile, please contact us today.

call: 877.788.6570
email: service@shiva.com

REFER A PROVIDER

Recommend top businesses in your city we should review.

email: service@shiva.com

TRUSTED BUSINESS
VENDOR DIRECTORY

The Vendor Directory can be found in the Planning Center.