Virtual Gathering for Your Service User Guide

For assistance please call 877.788.6570 or email [email protected]

How to Host Your Virtual Gathering

Welcome to the shiva.com Virtual Gathering Guide. Here you will find instructions on how to access and host the Virtual Gathering your funeral home or monument company has created for you.

After you and your funeral home or monument company has scheduled your service, you (or the person you designated to coordinate your service) will receive a confirmation email that a Virtual Gathering has been scheduled.

In addition, the coordinator will receive a second email with:

Instructions on how to start and host the virtual gathering
An invitation link that can be distributed to family and friends that would like to attend virtually

Example email with the host button and invitation link.

NOTE: If your service is within 5 days of being scheduled, the coordinator will receive the second email directly after the confirmation email. Otherwise, they will receive the second email 5 days prior to the service.

On the Day of Your Service

Simply access the email and click the “HOST YOUR SERVICE” button to start the gathering. You must use this link to start the gathering. You cannot use the invitation link to start and host the gathering. Once the gathering has started, the guests will be able to join.

Following your Virtual Gathering, you will receive an email with a link to view and or download the recording of the gathering, as well as a list of the guests that attended virtually.

Best Practices

It is recommended that you start the gathering approximately 15-20 minutes prior to the scheduled time
If you have not already downloaded and used the Zoom app we recommend you download it in advance and practice starting the Virtual Gathering to ensure comfort with the app
If you have any questions on how to use your Virtual Gathering, please contact the shiva.com team at 877.788.65t0

Frequently Asked Questions (FAQs)

Q: Can I reschedule my Virtual Gathering?
A: Yes, you can call your funeral home or monument company to reschedule your Virtual Gathering. You will receive an email confirming the new date and time of your Virtual Gathering.

Q: If I reschedule my Virtual Gathering will the host and join link change?
A: No, only the date and/or time will change, the host and invitation link will stay the same.

Q: Will my Virtual Gathering automatically be recorded?
A: Yes, by default all Virtual Gatherings are set to record. (Please check with your scheduler if you are unsure it was set up this way.) You will receive an email at the end of the day your Virtual Gatherings took place with a link to view and/or download the recording. You will have 30 days to access and download your recordings.

Please Note: In the event that your recording was less than 10 minutes you will not receive the email with a link. If you would like to have access to a recording that is less than 10 minutes long, please call 877.788.6570.

Q: How many guests can attend my Virtual Gathering?
A: You can invite up to 300 guests to your Virtual Gathering.

Q: As the host, will I have to admit everyone into the Virtual Gathering?
A: All devices, including cell phones, tablets, and computers work for the Virtual Gatherings. Guests can click on the link and attend the gathering. These individuals can watch and/or listen.

Q: Will I be able to see who attended my Virtual Gathering?
A: Yes, following the Virtual Gathering, you will receive a list of all guests that joined virtually along with the recording of the service.